On JetBlue
Neeleman is handling the situation well although it never should have happened. As stated in the NYT a large chunk of the problems stem from just a bad information platform which spawned cascading failures –
The basic problem, he said, was JetBlue’s communication system: the ice storm had left a large portion of the airline’s 11,000 pilots and flight attendants far from where they needed to be to operate the planes, and JetBlue lacked the trained staff to find them and tell them where to go. Prior to last week, JetBlue had never had so many people out of position.
Someone dropped the ball early in the game and did not think about information technology or scalability.
-Shlok
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