Hey. T-Mobile. + Android
Google’s Nexus One is probably my next phone. However, T-Mobile, which generally does well with customer service, is really going out of its way to screw over its best customers – family plans with unlimited data, voice, and texts. They aren’t eligible for upgrade pricing, and can’t retain their plans. Instead, they’re expected to blow up their plans into multiple individual accounts for $90 a month, each. That’s insane, terrible loyalty, and terrible business. T-Mobile fail.
Meanwhile, Android’s got a plethora of phones coming out. It needs to become a hardware market instead of something tied down to service if they want to win. Not enough consumer mobility (limited by long insane contracts) in the mobility market to make jumping between services worthwhile. Probably just a matter of time.
-Shlok
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